As the Store Manager you will lead the boutique to achieve commercial excellence, elevate CRM, and build a high-performing team that embodies the brands spirit within the dynamic environment instore. Key Responsibilities: Sales Achievement * Conduct sales analysis, follow up on market trends and monitor the competition’s activity * Propose ways to improve the business: store merchandizing, opening hours, product mix * Produce quantitative and qualitative sales report * Be present on the shop floor to generate sales and handle VIP customers Customer Service * Identify customer potential needs and use initiatives to meet those needs * Ensure consistency in customer service delivered and handle all complaints * Ensure building, maintaining and using the customer database Stock Management * Enter all received goods and ensure stock control and proper record of all stock movements * Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action * Prepare for the inventory General Operations * Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly * Follow up on different issues with Mall Management such as mall promotions, permits, and security * Monitor customer movement into the shop and detect any theft or violation * Acquire product knowledge to create product awareness to the customer and monitor inventory and stock availability * Check sales figures, assist in pricing adjustments * Organize shop layout, merchandise and display items effectively on shelves * Decorate and animate window displays as per the brand standards and guidelines * Conduct regular checks on the organization and cleanliness of the stockroom and shelves * Ensure staff compliance and proper implementation of procedures * Ensure smooth and effective running of daily activities Merchandising * Maintain high standards of Visual Merchandising housekeeping in terms of cleanness, display, lighting and stock rotation * Implement all merchandising as per the brand’s visual merchandising guidelines * Conduct daily walkthroughs to check presentation standards People Management * Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff * Can be involved in the recruitment process of Shop Staff and Sales Executives within the domain * Manage, engage and delegate the responsibilities of the team reporting to him/her * Conduct the appraisal and assessment of own team members * Responsible for coaching and training own team members Communication with different departments * Reconcile daily reports with Accounting Department * Ascertain proper labeling and receipt of shipments with PSAS Department * Ensure accurate figures on POS system with IT department as well as proper running of finger scan machine with HR Department Communication with Retail Manager * Prepare, discuss and set staff monthly objectives * Supervise stock transfers and present monthly feedback on product movement * Discuss staff-related issues such as annual leave, confirmations and ensure proper adherence to policies in practice * Assist in the Development of a succession plan for the Boutique and report on staff performance and progress * Provide relevant reports on periodic sales and stock movements to assist in buying/buying reviews if necessary Your Profile: * Proven experience managing a luxury retail boutique for at least 3 years, ideally in luxury evening wear and dresses. * Strong leadership, business acumen, and passion for delivering world class customer experiences. * Deep understanding of CRM, luxury clientele and evolving luxury retail trends. * Excellent communication, people management, and problem-solving skills.