Core Responsibilities * Receives support requests,diagnoses the problems,and works on solution to ensure smooth operations. * Installs software, configures applications/licenses, and solveslog in/passwords issues. * Creates emails accounts, creates active directories for new users,assign telephone extensions, and disables accounts of separating users. * Ensures that application backups are done on a regular basisand fine-tunes all applications to attain peek system performance. * Assists in performing user migration to new softwareor to updated software versions and ensures system integrity in the migration process. * Implements new softwareto enhance the ability of troubleshooting problemsand streamlining IT responsiveness and assistance. * Records employee queriesand analyses supportrequest database to identify trends and underlying problems. * Provides statistical data and reportson regular and ad-hoc basisfor management and key departments. * Provides enhancement requestfeedback to IT regarding technology environment and customer needs through the defined processes. * Ensures the effective and timely resolution of technical customer problems; keeps customersinformed of the status of their requestand finally informsthe service desk with status of calls and solutions, post completion. * Undertakes any other responsibilities in the department, as directed by the Head of Department * Minimum 4 years of experience in IT with previous experience in Banking or Finance Industry * Working experience in the UAE, with appropriate familiarity with the UAE market and regulations * Proficient in the Arabicand English languages Strong analytical and problem-solving skills