Organization- Grand Hyatt Kuwait City Summary Main Duties and responsibilities: Operational: * To massage clients maintaining the clients comfort at all times. * Perform all body treatments, as certified/trained to do so. * Be on time for appointments and thoroughly review appointments after completing each massage. * Keep work area clean and neat at all times. * Maintain an ample supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area. Preparation of kits as required/needed. * The ability to courteously interact and answer all facility related questions with members and guests. * Perform loofah treatments and herbal wraps as required. * Assist in the co-ordination of body tech. services with other Spa programmes. * Insure current trends in body treatment industry. * Serve as catalyst to promote Spa services to members and hotel guests. * Maintain current professional licenses. * Report dysfunctional equipment to the Spa Manager. * Work with the body techniques team leader in the formulation of plans for projects and other areas. * Ensure individual is well versed in all aspects of the Spa's operations i.e. Business telephone usage, Guest relations, Spa services (massage, loofah, facial, etc.), Retail sales. * Assist in the operations of all Spa departments as required: * Fitness * Facility Operations * Receptions * Sales and Marketing Financial: * Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget, including payroll. * To ensure efficient billing of service to clients. Guest Service: * To ensure the facility is in peak condition at all times (operations and cleanliness). * To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority. Administration: * Adherence to Standard Operating Procedures Manual. * To maintain inventory of supplies for the operations of the treatment rooms. * To maintain accurate as required by provincial regulations. * To attend weekly/monthly departmental communication meetings. * Follow and ensure that all employees follow all safety procedures and practices. * Adherence of departmental Emergency Procedures/Safety Manual. * Ensure all departments adhere to all safety practices of Park Hyatt. * Maintain equipment for body techniques and personal equipment is in safe working order. * To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety. * Responsible for understanding all Spa departments training in pertinent emergency procedures and ensuring all departments are well versed in Salon operations (cross training). * To ensure all employees adhere to all hotel standards as stated in the employee handbook. * To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment General: * To understand and strictly adhere to the Rules & Regulations established in the Associate Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety. * To report for duty punctually wearing the correct uniform and nametag at all times. * To maintain a high standard of personal appearance and hygiene at all times. * To maintain a good rapport and working relationship with staff in the outlet and all other departments. * To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities. * To respond to changes in the Rooms function as dictated by the industry, company and hotel Occasional Duties: * To carry out quarterly, bi-yearly, yearly inventory of operating equipment. * To carry out any other reasonable duties and responsibilities as assigned. Qualifications Minimum of 2 years’ experience working as SPA Therapist within the hotel industry.