We’re Hiring: Service Advisor 360 Car Maintenance | Saudi Arabia Location: Khobar Branch 360 Car Maintenance is looking for a customer-focused Service Advisor to manage the customer journey from vehicle reception to delivery. The ideal candidate combines automotive knowledge, clear communication, and strong coordination skills. Key Responsibilities * Welcome customers, understand their concerns, and accurately record service requests. * Open job cards and document vehicle details, mileage, condition, and customer requirements. * Coordinate with technicians to explain inspection findings and recommended repairs. * Prepare quotations, explain costs and estimated completion times, and obtain customer approval before work begins. * Coordinate with the workshop, spare parts team, and cashier to keep jobs progressing. * Update customers on repair status, additional findings, and any changes to cost or delivery time. * Confirm quality checks are completed before vehicle handover. * Explain completed work, invoices, warranty terms, and maintenance recommendations. * Follow up after service, handle concerns professionally, and maintain accurate records in the workshop system. * Achieve agreed service sales and customer satisfaction targets through suitable recommendations. Requirements * Previous experience as a Service Advisor in an automotive workshop or dealership. * Good understanding of vehicle maintenance, diagnostics, and repair services. * Strong customer service, communication, and organizational skills. * Ability to explain technical issues in simple language. * Confidence using workshop management systems and basic computer applications. * Arabic and English communication skills are preferred. * Experience with American vehicles is an advantage.