Sales Director (BPO Sales / BPM / Customer Experience / Digital Transformation ) Our client is a premier, global CX management company with a dominant presence in Africa, India, Europe and the Middle East, and expanding into Northern America. Ranked among the top global CXM leaders in EMEA, we offer a range of data-driven solutions. Role Overview The Sales Director will be responsible for leading the end-to-end sales cycle, from market identification and prospecting through solution positioning, commercial negotiations and final closure. The ideal candidate will have a proven track record of building strong sales pipelines, managing enterprise-level opportunities and consistently converting qualified opportunities into revenue. Strong understanding of the BPO/ITES industry and the ability to engage with CXO-level stakeholders are essential. Employment Type: Full-Time Workplace: Remote Location: Dubai Requirements * 12+ years of overall sales/business development experience, preferably within BPO, BPM, ITES, CX or managed services. * Strong hands-on BPO/BPM sales experience with a demonstrable record of winning new business. * Proven experience in building and managing a strong sales pipeline. * Demonstrated ability to independently drive opportunities through the complete sales cycle and close large-value deals. * Experience managing enterprise and strategic accounts. * Strong understanding of BPO solution selling and consultative sales. * Experience in RFP/RFI management, proposal development and commercial negotiations. * Strong CXO-level relationship management skills. * Excellent understanding of sales forecasting, pipeline management and CRM processes. * Strong commercial and negotiation skills. Preferred Experience Candidates with experience selling to any of the following sectors will be preferred: * BFSI * Telecom * Healthcare * Government / Public Sector * Retail & E-commerce * Travel & Hospitality * Technology * Utilities * Experience in selling multi-geography or large-scale outsourcing engagements will be an added advantage. Key Performance Indicators The role will be measured on: * New business revenue generated * Pipeline value and quality * Pipeline-to-closure conversion * New logos acquired * Deal closure rate * Sales target achievement * Average deal value * Sales cycle management * Strategic account growth * Forecast accuracy Key Competencies * Strategic Sales Leadership * BPO/BPM Sales * New Business Acquisition * Pipeline Development * Enterprise Selling * Consultative Selling * Deal Closure * Commercial Negotiation * CXO Stakeholder Management * Account Management * Sales Forecasting * Relationship Building * Strong Business Acumen * Result Orientation What they Are Looking For They are particularly interested in a hunter-oriented sales leader who is not only capable of generating leads but can build a strong pipeline, personally drive strategic opportunities, overcome commercial and stakeholder challenges, and convert opportunities into signed business. The ideal candidate should be target-driven, commercially astute and highly execution oriented, with a demonstrated history of delivering measurable BPO sales results. Responsibilities Sales Strategy & Business Development * Develop and execute strategic sales plans aligned with our client’s growth objectives. * Identify and target new business opportunities across BPO, BPM, CX, Digital and Technology services. * Develop a strong and sustainable sales pipeline across target accounts and markets. * Identify new logos, expansion opportunities and cross-selling/up-selling opportunities within existing accounts. * Build and maintain strong relationships with CXO and senior decision-makers. Pipeline Management & Closures * Own the complete sales funnel from lead generation to opportunity qualification, proposal, negotiation and closure. * Maintain a healthy pipeline with clear visibility of opportunity value, probability and expected closure timelines. * Drive opportunities aggressively towards closure and ensure consistent conversion of qualified leads. * Develop account-specific strategies for high-value and strategic opportunities. * Conduct regular pipeline reviews and ensure accurate forecasting. * Take ownership of complex negotiations and commercial discussions through to contract signing. BPO / BPM Sales * Leverage strong knowledge of the BPO/ITES/BPM industry to position our client’s solutions effectively. * Develop solutions around customer experience, contact centre, back-office, digital transformation and technology-enabled services. * Understand client business challenges and translate them into compelling value propositions. * Monitor market trends, competitor activity and emerging opportunities within the BPO industry. Client & Stakeholder Management * Establish and maintain relationships with senior client stakeholders and decision makers. * Lead client presentations, solution discussions, RFP/RFI responses and commercial negotiations. * Work closely with Operations, Solutioning, Finance, Legal and Delivery teams to develop winning proposals. * Ensure smooth transition of won deals from Sales to Operations/Delivery. Revenue & Business Growth Own sales targets, revenue goals and new business acquisition objectives. * Drive achievement of annual and quarterly sales targets. * Develop strategies to improve win rates and sales conversion. * Identify opportunities for revenue expansion within strategic accounts.