POSITION OBJECTIVE * The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience * Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager Key Responsibilities Customer Service * Greet the customers and assist them in selecting the right product. * Convert the window shoppers to ultimate buyers. * Promote the Club Apparel Loyalty Program of the company for repeat sales * Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) * Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge * Must be presentable and well-groomed at all the times * Flexible to work for extended hours during the Sale period * Must possess up to date product knowledge and ensure minimal stock loss. * Flexible to work for extended hours during the Sale period. Merchandise * Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms * Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. * Record the inventory inward / outward and maintain the report of the same Process * Handle the POS (Point of Sale) / Billing Counter efficiently * Tally money in the cash till during the beginning / end of the shifts * Issue receipts / refunds / change to the customers correctly * Process the payments by cash / credit cards / vouchers / automatic debits * Ensure awareness and vigilance at all times of security in the store without any negligence * Must be flexible to work for varied shifts and overtime as per the business requirement * Adhere to SOP & Loss Prevention Policies * Maintain confidentiality of the sales figures to the outside party