Job Description Position Purpose To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, mainly in FO but also in F&B. Duties & Key Responsibilities Being a Great Team Member * Come to work every day with a big smile on your face 😊 * Be a reliable and motivated member of the guest operations team * Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel. * Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times * Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&B service and stewarding * Show interest in learning new skills and acquire new knowledge every day * Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts * Be aware of planned team meetings and learning sessions and attend as required * Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day * Volunteer to participate in company campaigns like Travel with Purpose or TM committees * Execute duties as assigned by the Guest Operations Manager, FO Team Leader and Supervisors Front Office Specifics * Organise the ‘work area’ to be able to deliver brand-specific customer service from welcome to good-bye * Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members * Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly * Close guest transactions on FO effectively, solicit feedback, and deliver a memorable goodbye (checkout) * Stay up-to-date in terms of received Guest Feedback (SALT, Social Media) * Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service * Duties of a FO Host when scheduled to work in F&B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables