Application Deadline: 8 October 2026 Department: Partner Support Ops Employment Type: Full Time Location: KSA Description At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech. As a Partner Support Specialist, you will be the front line of communication with our merchants and applicants — ensuring every interaction builds trust, resolves issues quickly, and strengthens our relationships. You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and play a key role in driving key metrics such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence. This is a role for someone who thrives in a fast-paced environment, can balance empathy with accuracy, and takes ownership of delivering outcomes. Key Responsibilities * Partner Communication & Issue Resolution * Provide support to Tabby partners and applicants across chat, email, and phone. * Handle escalations with professionalism and ensure fair application of PS policies (DAT, Hold Timer, CSAT fraud checks). * Ensure accurate, timely resolution in line with SLAs and process guidelines. * Process Adherence & Quality * Apply Partner Support procedures and knowledge-base materials consistently. * Maintain high QA standards by following templates, knowledge cards, and approved flows. * Escalate complex cases via side-ticketing and ensure traceable handovers to TLs or other functions. * Continuous Improvement * Capture insights from partner queries to help identify gaps in workflows and policies. * Suggest improvements that enhance FCR and CSAT performance. * Stay current on product, scoring, finance, and payout processes to provide accurate guidance. * Collaboration & Business Alignment * Work closely with Scoring, Finance, BD, and Product teams to ensure smooth end-to-end partner journeys. * Support colleagues in achieving collective targets and maintaining a high-performance culture. Skills, Knowledge and Expertise * Strong fluency in Arabic and English (both written and verbal). * Bachelor’s degree or higher (business, finance, marketing, operations, or related field preferred). * Experience in B2B support, call center, or customer operations is a plus. * Excellent communication, problem-solving, and relationship-building skills. * High attention to detail and ability to follow structured processes. * Resilience and confidence in handling demanding partners and escalations. * Analytical mindset and ability to turn data/feedback into action. * Self-motivated with strong ownership and accountability. Benefits * Monthly Bonus tied to achieving operational KPIs (CSAT, FCR). * Bonus Multiplier for month-over-month performance improvement. * Growth Opportunities within Tabby based on business needs and results.