Role Summary Responsible for the day-to-day operations and lease administration of the asset, ensuring smooth site operations, facility maintenance, tenant compliance, and service provider performance. The role manages tenant onboarding, handovers, requests, lease records, renewals, exits, and coordinates with internal and external stakeholders to maintain operational efficiency, asset standards, and tenant satisfaction. Operations Key Responsibilities * Full site management of the asset * Manage both the FM and external service providers and ensure their SLAs and KPIs are achieved and PPMs/RMs are addressed as planned * Manage access permits for the tenants' suppliers and service providers * Perform daily inspection of the asset and coordinate with relevant parties for any required works * Ensure the asset is at its best every day prior to doors opening * Monitor the asset's equipment and ensure it is fully operational at all times (generators, lights, fuel, pumps, sewage network, water tanks, sewage tanks, air conditioning units, etc.) * Monitor the overall cleanliness of the asset including, but not limited to, toilets, prayer rooms, parking, flooring and landscaping * Monitor retailers' operations and compliance with the asset's regulations (staff behavior, waste management, access routes, operating hours, etc.) * Coordinate between internal and external stakeholders in relation to site procurement matters, scopes of work and site visits * Coordinate tenant onboarding and handover, including fit-out approvals, handover of units, and completion of required documentation * Review and process tenant requests (alterations, signage, change of use, assignments, subletting) and route them for internal approval * Monitor tenant compliance with lease terms, including permitted use, trading hours, fit-out and signage conditions, and insurance requirements Lease Administration * Maintain accurate and up-to-date lease records, including lease agreements, amendments, renewals, and tenant correspondence * Track key lease dates and obligations (commencement, expiry, rent review, break options, renewal notices) and flag upcoming actions to management in advance * Coordinate tenant exits, including notice periods, final inspections, snagging and reinstatement requirements, and handback of units * Liaise with the finance team on rent invoicing, service charge billing, security deposits, and arrears, and escalate overdue accounts as required * Maintain the tenancy schedule, unit status and occupancy reports, and provide periodic updates to management * Ensure lease-related documentation, such as trade licenses, insurance certificates and security deposits, is valid and renewed on time