Key Responsibilities * Support and maintain desktop and laptop computers, printers, scanners and approved peripherals. * Install and configure new devices; install and update operating systems and approved software. * Carry out scheduled preventive maintenance on devices and peripheral equipment. * Provide daily technical support to users and resolve basic hardware, software and printer faults. * Prepare and configure user devices in line with SRTA standards and policies. * Make regular visits to SRTA external offices to assess technical needs and resolve tickets within support scope. * Log and track support tickets, document actions taken, and escalate advanced issues to Level 2. * Provide basic support for user connectivity issues, coordinating with network and systems teams as needed. * Prepare or update user guides and technical instructions for systems and off-the-shelf applications. * Train and guide users on basic use of operating systems and approved applications. * Perform any other related technical support duties assigned by the direct manager. Technical Skills * Windows client OS installation, configuration and troubleshooting * Microsoft Office / Outlook end-user support * Printer, scanner and peripheral setup and troubleshooting * Basic networking (LAN/Wi-Fi connectivity, IP configuration) * Ticketing / service desk tools and ITIL-style incident handling * Strong customer service and communication skills in Arabic and English Mandatory Requirements * Bachelor’s degree (mandatory) * Minimum 2 years of relevant IT support experience * Arabic proficiency (mandatory) * Valid UAE driving licence (mandatory) – role involves travel between SRTA sites Preferred / Advantage * Professional certifications, e.g. CompTIA A+, Microsoft Certified: Modern Desktop / Endpoint Administrator, ITIL Foundation * Previous experience supporting a UAE government entity * Additional hands-on practical experience beyond the minimum