* Digital Channels Coordinator * Department: Retail Banking – Digital Channels Key Responsibilities * Support day-to-day operations across ATM, CCDM, Internet Banking, and Mobile Banking. * Monitor channel availability, incidents, and service performance. * Coordinate with IT, Operations, branches, contact centre, and vendors for issue resolution. * Support ATM/CCDM maintenance, installations, relocations, and vendor follow-ups. * Handle customer complaints and digital-channel service requests. * Support UAT, SIT, regression testing, test cases, defect logging, and system upgrades. * Assist with reconciliation, MIS, dashboards, regulatory reporting, and fraud/risk monitoring. * Provide standby support for critical digital-channel incidents when required. Requirements * Banking experience with exposure to digital/electronic channels. * Experience in ATM, CCDM, Internet Banking, or Mobile Banking operations. * Understanding of incident management, vendor coordination, and customer-service processes. * Exposure to system enhancements, upgrades, and testing preferred. * Bachelor’s degree or relevant professional qualification preferred. Skills * Digital Banking * Digital Channels * ATM Operations * CCDM * Internet Banking * Mobile Banking * E-Channels * Banking Operations * Incident Management * Vendor Management * UAT * SIT * Regression Testing * Test Case Preparation * Defect Management * Customer Service * Reconciliation * MIS Reporting * Fraud Monitoring * Core Banking Systems * Stakeholder Management