Customer Care Consultant – UAE National Company: Maylaa Group Role Overview Maylaa Group is seeking a Customer Care Consultant to deliver excellent customer service. The successful candidate will handle enquiries, resolve complaints, and ensure a positive customer experience across our stores and online channels. Key Responsibilities * Respond professionally to customer enquiries through phone, email, WhatsApp, and other customer service channels. * Handle complaints and follow up on cases until they are resolved. * Assist customers with product information, orders, deliveries, returns, and exchanges in line with company policies. * Escalate complex or sensitive cases to the appropriate manager. * Maintain accurate records of customer interactions and case updates. * Identify recurring issues and recommend improvements to customer service processes. * Prepare regular reports on customer feedback, complaints, and resolutions. Requirements * UAE National with a UAE national book. * Previous experience in customer service or customer care, preferably within retail, perfumes, beauty, or luxury products. * Strong written and verbal communication skills in Arabic and English. * Excellent interpersonal, problem-solving, and organisational skills. * Ability to handle complaints calmly and professionally. * Good knowledge of Microsoft Office; experience with customer service or CRM systems is an advantage. * Attention to detail and the ability to manage multiple enquiries while following up promptly. * A customer-focused attitude.