Bring SEVEN's Characters to life through high-energy performances, immersive Guest interactions, and strong Character integrity. Combine entertainment and operational responsibilities, from live performance to costume and area readiness, to deliver a seamless and safe Guest experience. Accountabilities * Perform as SEVEN's Costume Characters in meet-and-greets, walkabouts, shows, parades, VIP events, birthday parties, and themed activations to bring SEVEN's Characters to life for Guests * Maintain Character integrity by following all movement, gesture, and persona guidelines and attending mandatory Character training, sign-off programs, and brush-up sessions to keep every portrayal consistent with SEVEN's Character standards. * Interact with Guests in a friendly, engaging, and culturally sensitive manner, adapting performances to different audiences through improvisation and physical expression, to create memorable and respectful Guest moments. * Follow all SOPs, safety guidelines, and emergency procedures to keep performances and Guest interactions safe. * Prepare costumes and Character areas before performances and assist with dressing to ensure every Character appearance is performance-ready. * Check and inspect costume pieces for repairs, maintain costume undergarments according to guidelines, and report costume or prop maintenance needs promptly to keep costumes and props in presentable, working condition. * Organize and maintain clean dressing room, storage, and meet-and-greet areas to support an orderly and professional performance environment. * Execute physical tasks such as walking, standing, lifting, and moving heavy costume pieces to support performances and costume handling. BEHAVIORAL COMPETENCIES Guest Centricity * Demonstrates an understanding of the importance of guest centricity and prioritizing guest satisfaction * Shows willingness to learn about guest needs and expectations * Responds to guest inquiries or requests in a timely and polite manner Effective Communication * Listens actively to others and seeks clarification when needed * Conveys information clearly and concisely, using appropriate language and tone * Shows openness to feedback and actively works on improving communication skills Operational Excellence * Adheres to established operational procedures and guidelines to ensure accurate and timely completion of tasks * Seeks feedback from supervisors or colleagues to improve performance and identify areas for growth * Actively participates in training programs or workshops to enhance operational knowledge and skills TECHNICAL COMPETENCIES Guest Experience & Relationship * Can develop comprehensive customer engagement strategies * Can measure the effectiveness of customer engagement efforts Understanding Guest Journey * Analyzes guest feedback to gain deeper insights * Tailors service approaches to different guest personas Product & Service Knowledge — Proficiency Level: Proficient * Handles product related problems * Provides recommendations for product and service improvements and to provide key inputs into product design, improvement and service Requirements * Minimum age: 18 years * Strong physical stamina and ability to perform in full body or face Character costumes * Comfortable performing physical tasks such as standing and walking for extended periods * Fluent in English and Arabic * Good communication skills and ability to work well in a team * Cultural awareness and Guest sensitivity * Ability to follow direction, training guidelines, and feedback * Passion for entertainment and positive Guest experiences