Customer Service Representative – Call Center We are seeking a Customer Service Representative to join the Call Center of one of the largest government-owned companies in Riyadh. The position offers a professional work environment with competitive salaries and benefits. Key Responsibilities: * Receive and professionally handle customer inquiries and complaints. * Record and follow up on customer cases using CRM and customer service systems. * Identify the root causes of customer issues and provide appropriate solutions or escalate cases to the relevant departments. * Comply with established procedures, service-level standards, and performance indicators. * Accurately document and update customer information. * Handle difficult cases, de-escalate complaints, and maintain a positive customer experience. Requirements: * Saudi nationality. * Bachelor’s degree in Business Administration, Management Information Systems, Information Technology, Data Analytics, Public Administration, Public Relations, or a related field. * More than one year of experience in customer service or call center operations. * Strong communication, customer service, and problem-solving skills. * Ability to use digital systems and manage multiple tasks simultaneously. * Willingness to work rotating shifts. * Willingness to work full-time on-site in Riyadh. Preferred Qualifications: * Experience using CRM or customer ticketing systems. * Experience handling customer complaints and escalated cases. * Previous experience in BPO and contact centers, telecommunications and technology, banking and fintech, or e-commerce and smart applications.