POSITION OBJECTIVE * Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales * Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures * End to end store responsibility in absence of Store Manager * Promote the Loyalty Program of the company for maximizing loyalty and repeat sales * Provide feedback to the Store Manager and Area Manager with regards to employees and products Key Responsibilities * Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss * Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs * Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales * Assisting the Store Manager in implementation of operating procedures at the store as per the company standards * Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times * Regularly audits own store administration and resolve any issues * Manage the daily roaster, leave and grievances of the retail staff * Maintain the visual merchandising standards at the stores all the time as per set VM standards * Promote the Club Apparel Loyalty Program of the company for repeat sales * Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products * Ensure awareness and vigilance at all times of security in the store without any negligence * Must be updated about the various brands of the group for suggestive selling to the customers * End to end store responsibility in absence of Store Manager * Must be physically fit to stand for extended hours and heavy lifting