Position Overview We are seeking a proactive and technically skilled Application Support Engineer to join our team. The ideal candidate will have 2+ years of experience providing L1/L2 support for enterprise applications, ensuring the stability, performance, and availability of business-critical systems. This role requires strong troubleshooting capabilities across applications, databases, and APIs, along with a development background to support deployments, performance optimization, and continuous application improvement. Responsibilities * Provide L1/L2 support for enterprise applications by diagnosing and resolving incidents and service requests. * Troubleshoot application, database, and API-related issues using SQL queries and monitoring tools. * Monitor application health, investigate performance issues, and ensure high system availability. * Manage incidents and service requests while ensuring compliance with defined SLAs. * Collaborate with development, infrastructure, and database teams to resolve complex technical issues. * Support application deployments, releases, and production changes. * Analyze application logs and system metrics to identify root causes and recommend preventive measures. * Document incidents, resolutions, and technical procedures to improve support efficiency. * Participate in continuous improvement initiatives to enhance application reliability and performance. Requirements * Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. * 2+ years of experience in Application Support or a similar technical support role. * Experience providing L1/L2 support for enterprise applications. * Strong SQL skills with the ability to troubleshoot database-related issues. * Experience working with APIs and diagnosing integration issues. * Familiarity with application monitoring and logging tools. * Development background with knowledge of application deployments and release processes. * Strong analytical and problem-solving skills. * Excellent communication skills and the ability to work collaboratively across technical teams. * Experience working in ITIL-based support environments is a plus. * Saudi Nationals are encouraged to apply.